Haneda Airport & Shinagawa–Kawaguchiko & Fuji-Q Bus

Routes, stops & times

📍 directions to the boarding stop · 🗺️ route — opens Google Maps; times come from Google, not OlaChill. Board only the bus on your ticket.

How to board

1. Start with the Tokyo end. The 24 options pair four stops there (Haneda Airport Terminal 1, Terminal 2, Terminal 3 and Shinagawa Station's Konan Exit) with three in Yamanashi, in both directions, and a ticket is only good at the stops its option names.
2. Flying in? Look up your terminal on your airline booking, book the option that starts there, and choose a departure that leaves room for immigration, baggage claim and customs after your scheduled landing. Find out where the highway bus stop is at that terminal before you head for it.
3. At the Fuji end you get off at Fuji-Q Highland, Kawaguchiko Station or Mt. Fuji Station, whichever your option names; for the ride back, buses from all three run to every Haneda terminal and to Shinagawa.
4. The ticket lives on a web page: tap the link sent after booking, go through to the final ticket screen and keep it open as the bus comes in. Crew or reception staff check it when you board and again when you get off, and screenshots, printouts or PDFs are refused. Just off an international flight? Get your phone online with a SIM, eSIM or Wi-Fi before you walk to the stop.
5. Be at the stop early: departures do not wait for anyone, and no refund is given for a missed bus, even when a late flight is the cause.

Good to know

• Sales for each travel date close at 5 p.m. Japan time on the day before, so you cannot book after landing for a same-day ride; book by that cut-off, even if your flight takes off on the travel day itself.
• A ticket is one ride, one way, on one date, and stays valid only until its bus departs. Your trip back to the airport is a separate booking.
• Up to 10 travellers fit in one booking; you need to give an e-mail address, a phone number and the gender of every traveller.
• Seats are assigned ahead of time; you cannot pick one.
• Preschool children ride free on an adult's lap. A child ticket, at half the adult fare, gives a child a seat of their own; once the bus sells out, lap children are turned away, so book that seat early.
• Heading back for a flight? Congestion, accidents or severe weather can hold the bus up, and a late arrival is never refunded, so pick a bus that reaches Haneda well before check-in closes. Timetables and fares get revised now and then; confirm them as you book.

Cancellation & changes

• If your flight or plans change, you can cancel any time up to the scheduled departure, at a charge of ¥110 per traveller.
• Once departure time arrives, the booking can no longer be cancelled and 100% of the fare is charged, including when a delayed flight kept you from reaching the stop.
• Cancel with OlaChill; neither the bus crew nor the staff at Haneda or Shinagawa can do it for you.

❓ FAQ