š Privacy Policy
Last updated: January 1, 2026
1. Information We Collect
OlaChill collects information you provide when registering, booking services, or contacting us, including: name, email address, phone number, payment information, and travel details. We also automatically collect usage data such as IP address, browser type, pages viewed, and access times through cookies and similar technologies.
2. How We Use Your Information
Your information is used to: ā¢ Process bookings and payments ā¢ Send booking confirmations and service updates ā¢ Improve user experience ā¢ Send promotional information (if you consent) ā¢ Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share information with: ā¢ Service partners (car rental, hotels, kimono shops) to fulfill bookings ā¢ Payment providers (VNPay, SePay) ā¢ Legal authorities when required by law
4. Data Security
We apply industry-standard security measures: SSL/TLS encryption, access controls, and regular system monitoring. However, no method of transmission over the Internet is completely secure.
5. Cookies
We use cookies to improve browsing experience, remember language/currency preferences, and analyze traffic. You can control cookies in your browser settings.
6. Your Rights
You have the right to: ā¢ Access your personal data ā¢ Request correction or deletion ā¢ Object to processing ā¢ Withdraw consent at any time Contact: support@olachill.com
7. Guide-Finder Service
When you submit a guide/interpreter request, we collect: name, email, area, language, travel dates and any notes you provide. This information is used only to match and quote suitable guides, and is shared only with the selected guide/partner to the extent needed to fulfil your request. For guides applying to join our network: your profile (areas, languages, licence, experience, expected rates) is used only for screening and for introducing matching requests; we never publish it without your consent. Requests that do not become bookings and unsuccessful applications are deleted within 12 months. You may request earlier deletion at any time via support@olachill.com.