Cancellation fees follow each operator's policy — shown clearly before payment and on your ticket. Fees typically rise closer to departure.
🔁
Change date / time
Change conditions follow each bus operator's policy (shown on your ticket). Send OlaChill your booking ID — we arrange it with the operator.
📝 How to cancel
1Step 1: Open the Orders page with your booking ID + email.
2Step 2: Tap "Request cancellation" on the trip (a reason is optional).
3Step 3: OlaChill sends the request to the bus operator and emails you the result and any cancellation fee under the operator's rules.
Or contact OlaChill via LINE / WhatsApp / email — we handle it in 15 min during business hours.
🔁 Changing a ticket
Change date / time: follows each bus operator's policy (shown on your ticket). Send OlaChill your booking ID — we arrange it with the operator; if the operator doesn't allow changes, the old ticket is cancelled (operator's fee) and a new one booked.
Change passenger name: contact OlaChill — not available via My Page.
Change seat class: cancel + rebook at the new class.
💸 Refunds
Refund timing: 5–10 business days after cancellation.
Method: back to the original card / wallet.
Note: international wire fees (if any) are charged by the bank — OlaChill does not retain them.
