📘 Highway bus user guide

🧳 Luggage

• 🚫 Prohibited: flammable / explosive items, sharp objects, live animals (guide dogs excepted).
• 🎿 Oversized (bikes, skis, large instruments): notify at booking, extra fee may apply.

🤝 On-board etiquette

💡 Notes while riding

• Arrive 10–15 min early. Buses depart on time — late passengers are not waited for.
• Keep seatbelt fastened throughout the trip — Japanese law.
• Lights dim after 22:00 on night buses. Use seat reading light if needed.
• WiFi / charging on most buses; weak signal in tunnels is normal.

🎒 Lost items

1. 1Step 1: Note your booking ID + bus number (printed on the QR ticket).
2. 2Step 2: Send a detailed description to OlaChill via email / Zalo.
3. 3Step 3: OlaChill contacts the operator within 24 h and returns retrieval instructions.

Operators usually hold items 1–3 months, then dispose per law (auction / discard).