🛟 Support — changes, cancellations, lost items
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Change date / time
Free change up to 48 h before departure. After that counts as cancellation.
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Cancel ticket
10 d: free · 7 d: 20% · 3 d: 50% · day-of: no refund.
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Items lost on bus
Report to OlaChill with your booking ID — we contact the operator within 24 h.
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Direct contact
Zalo · LINE · email · hotline — reply within 15 min during office hours.