Omiya & Kawagoe–Fuji-Q Highland, Kawaguchiko & Mt. Fuji Bus

Routes, stops & times

📍 directions to the boarding stop · 🗺️ route — opens Google Maps; times come from Google, not OlaChill. Board only the bus on your ticket.

How to board

1. Pick your Saitama stop first. There are four, Omiya Station West Exit (in front of Sogo), Seibu Bus Omiya Office, Kawagoe Station West Exit and Seibu Bus Sayama Office, and each has its own options, whose names also give the Yamanashi stop.
2. On the Yamanashi side the bus uses three stops, each at the station it is named after: Fuji-Q Highland Bus Station at Fuji-Q Highland Station, Kawaguchiko Station Bus Terminal at Kawaguchiko Station, and Mt. Fuji Station Bus Terminal at Mt. Fuji Station.
3. For the ride back, book the option that ends at the Saitama stop you want: buses from all three Yamanashi stops run to each of the four.
4. The ticket is a web page, so your phone needs a working internet connection. Before the bus arrives, open the voucher link sent after booking, go through to the final ticket screen and keep it on display; show it to the driver or terminal staff when you get on and again when you get off. Screenshots, printed vouchers and PDF vouchers are not accepted.
5. Be at the stop in good time. The bus does not wait for late passengers, nobody will phone you if you are not there at departure time, and a missed bus is not refunded.

Good to know

• A ticket covers one ride in one direction on the date you choose, and it stays valid only until that bus departs. For a day out from Saitama, book the ride there and the ride back as two separate options.
• Sales for each date stay open through the travel day itself while seats are left, so you can still book on the day, as long as you finish before your bus leaves.
• One booking can hold up to 10 passengers; you will be asked for an e-mail address, a phone number and the gender of every passenger.
• You cannot choose your seat, and you cannot change it after booking.
• After booking, you cannot switch to another bus or reduce the number of passengers. To make a change, cancel the ticket, paying the cancellation charge, and buy a new one; if you have booked both directions, the ride back can no longer be changed once your outbound bus has left.
• Besides the adult fare there is a child fare at half the adult price, and children count towards the 10-passenger limit of a booking.

Cancellation & changes

• From the moment you book until the scheduled departure, cancelling costs ¥110 per passenger on each one-way ticket.
• Once departure time has come, whether you are on board or not, the ticket can no longer be cancelled and 100% of the fare is charged.
• Cancel through your OlaChill booking; it cannot be done at the bus stop.

❓ FAQ