JR EAST PASS (ALL)

必須事項

• •1 Validity of an E-Ticket: E-Ticket will be valid for three months from the day of issuance. 2 Validity of JR EAST PASS after exchange: 5 consecutive days from the starting date. 　　 *The customer needs to select the starting date within one month when exchanging the pass at the designated exchange location.
• •[Precautions before purchasing] Please make sure that the name entered at the time of booking and the name on the customer's passport are the same. If they do not match each other, JR EAST PASS cannot be exchanged at the designated location in Japan. Please check the name and spelling again.
• •[Precautions for exchange] 1 The customer will need to show the E-Ticket and passport when collecting 'JR EAST PASS' at the designated location in Japan. A copy of the customer’s passport cannot be used to collect a pass. 2 When exchanging at a designated exchange location in Japan, the customer is required to specify the starting date. The starting date must be within one month from the date of exchange. Once the pass is exchanged the starting date cannot be modified. 3 While the validity period overlaps, the same type of pass cannot be issued. Please select a starting date that would not overlap the validity period. 4 When customers do not meet the qualifications, they will not be able to exchange passes even with an E-Ticket. Please contact the travel agency where the customer purchased the tickets for refund.
• •[Precautions after exchange at a designated location in Japan] 1 Please use the automatic ticket gate. 2 When a JR EAST PASS is lost, even with the record or a copy of E-Ticket, the pass cannot be reissued. 3 If a customer takes trains outside the designated area for the JR EAST PASS or uses facilities not covered by the pass, additional fees will be charged.
• •[Terms and conditions] 1 This pass is valid only for the person himself. While using the pass, the customer must carry one's passport and be prepared to present it to a station attendant or train conductor if requested. 2 Once the customer has started to use this pass, the validity period cannot be extended, nor will any refund be issued, even if trains and other valid transportation services are suspended or delayed for any reason. Moreover, the JR EAST will not bear additional costs due to changes in route, such as alternative transportation costs or accommodation charges.

制限事項

• •E-tickets for this product will be available for sale and exchange starting March 1, 2026. Please note that the pass can be used from March 14, 2026 onward.
• •Anyone who possesses a valid passport issued by a country other than Japan at the time of purchase, exchange, and during the period of use.
• •The determination of whether a person is an adult or child is based on the age when the pass is purchased. Please check the person's age with the passport or an official document.
• •Children under the age of 5 need to purchase a children's pass if they need to reserve a seat.

その他の注意

• •[Trains and facilities that can be used] Please see below for information regarding trains and equipments: ・https://www.jreast.co.jp/en/multi/pass/eastpass.html ・https://www.jreast.co.jp/multi/en/traininformation/ You can also ride on the related Joyful Trains. If you wish to board the Joyful Trains, you need to obtain a seat reservation ticket (free of charge) in advance. You cannot board the TOHOKU EMOTION train. For Koshino Shu*Kura, seat reservation tickets can be issued (free of charge) for Car 3 only. ★Notes 1. The JR EAST PASS (Tohoku area) cannot be used on the Tokaido Shinkansen. (This is because the Tokaido Shinkansen is run by another company) 2. Pass holders using Gran Class, Green cars, and sleeper trains are requested to purchase Super (Limited) Express Reserved Seat Tickets in advance for each ride. * JR EAST PASS only covers the basic fare part of the ticket. 3. GALA Yuzawa Station on the Joetsu Shinkansen line can only be used when GALA Yuzawa Snow Resort is open.
• •[JR Bus] For the latest bus status and information, please access below URL. https://www.jreast.co.jp/en/multi/pass/eastpass.html
• •[Reserved Seat Tickets] ■ When using reserved seats in the Shinkansen and limited express trains, reserved seat tickets are required. Reserved seat tickets are not necessary when using “Non-reserved seats” on trains on ordinary lines, the Shinkansen, and limited express trains. Some trains install only "Reserved Seat". As seats cannot be reserved or changed on board, please have a Reserved Seat Ticket issued at a designated place before boarding. ■ Number of uses Reserved Seats on the Shinkansen and limited express trains can be used without limitation during the five days validity period. ■ Purchase locations 1. Seat reservations will be possible at the JR EAST Reserved Seat Ticket Vending Machines. * Some rail passes issued at certain ticket office will not support this service. 2. The reserved seat tickets are issued at "JR EAST Travel Service Center" and "JR EAST Ticket offices". * Reserved Seat Tickets cannot be issued at JR Central, Tokyo Metro, Odakyu Electric Railway, Keisei Electric Railway or any other railway companies' ticket office. ■ Regarding Reserved Seat Tickets That Are No Longer Needed If your planned itinerary changes or is canceled and your reserved seat tickets become unnecessary, please be sure to return them before the departure of the applicable train at a nearby “Midori no Madoguchi” ticket office or “JR EAST Travel Service Center (Station Travel Concierge).
• •Please visit official JR EAST website for details on JR EAST PASS. https://www.jreast.co.jp/en/multi/pass/eastpass.html

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