❓ Frequently Asked Questions

Listed price includes driver and fuel. Expressway (ETC) tolls, destination parking and overnight driver stays are billed per actual use, confirmed before booking is final.

Drivers are Japanese-speaking by default. For questions before or during the trip, message OlaChill on LINE or WhatsApp, or email us.

Yes — add stops or adjust pickup times free of charge up to 48 hours before departure. Major route changes may incur a small adjustment fee.

Yes — note quantity and age when booking; we provide them free where the vehicle permits.

Minimum 2 days before departure. For rush requests, contact us directly — we'll do our best to arrange a vehicle.

Standard terms: a 10% deposit secures your bus and the remaining 90% is paid at pickup. An agreed B2B or custom quotation may set different terms — your quotation states the terms that apply. Applies to 29, 45 and 60-seat buses; Toyota Alphard bookings follow the private-car payment shown when you book.