❓ Frequently Asked Questions
›Does the price include tolls, fuel and driver?
Listed price includes driver and fuel. Expressway (ETC) tolls, destination parking and overnight driver stays are billed per actual use, confirmed before booking is final.
›Does the driver speak English / Vietnamese?
Drivers are Japanese-speaking by default. OlaChill support assists in English/Vietnamese 24/7 via Zalo, LINE and email.
›Can I edit the itinerary after booking?
Yes — add stops or adjust pickup times free of charge up to 48 hours before departure. Major route changes may incur a small adjustment fee.
›Are child seats available?
Yes — note quantity and age when booking; we provide them free where the vehicle permits.
›What's the minimum lead time?
Minimum 2 days before departure. For rush requests, contact us directly — we'll do our best to arrange a vehicle.