›What should I do if I leave something in the car?
Contact the car rental office immediately — most companies keep lost items for 30 days. After that, they transfer them to the police. The sooner you report it, the easier it is to retrieve.
›Who should I call if the car breaks down on the road?
JAF (Japan Automobile Federation) provides 24/7 roadside assistance: call 0570-00-8139 (#8139 from a Japanese phone). Or call the car rental company's hotline — they will coordinate JAF for free. Roadside assistance fees: usually free for members/renters.
›Is 24/7 English support available?
Yes — JAF has a 24/7 English hotline (0570-00-8139). OlaChill also provides support via Zalo/LINE/email with a multilingual team.
›What are OlaChill's operating hours?
8:00 AM–11:00 PM JST (Japan Standard Time). 24/7 emergency support is available via the car rental company's hotline and JAF #8139.