❓ Highway Bus — FAQ
Secure payment via Stripe (Visa/Master/JCB/Amex) or PayPal. E-ticket delivered by email within 2 minutes.
Payment
›How can I pay?
Visa, Mastercard, JCB, Amex via Stripe, or PayPal wallet. Deposit is non-refundable if you skip the trip.
Change a booked ticket
›Can I change or cancel my ticket?
10+ days before: free. 7 days: 20% fee. 3 days: 50% fee. Departure day: no refund.
Cancellation policy
›Can I change or cancel my ticket?
10+ days before: free. 7 days: 20% fee. 3 days: 50% fee. Departure day: no refund.
›What if the bus is cancelled due to weather?
OlaChill fully refunds or rebooks to the next available departure free of charge — standard cancellation policy does not apply.
Refunds
›Can I change or cancel my ticket?
10+ days before: free. 7 days: 20% fee. 3 days: 50% fee. Departure day: no refund.
›What if the bus is cancelled due to weather?
OlaChill fully refunds or rebooks to the next available departure free of charge — standard cancellation policy does not apply.
Luggage & lost items
🧳
Type
Limit
🎒
Carry-on
≤ 10 kg · sum of 3 sides ≤ 90 cm · length ≤ 1 m
🧳
Underfloor
≤ 30 kg · sum of 3 sides ≤ 150 cm · 1 piece/person
›Can I bring large luggage?
Free: 1 underfloor suitcase + 1 carry-on. Items over 20 kg — please notify us before booking.
🎒 Lost an item — what to do?
- 1
Note your booking ID and the bus number (on your QR ticket).
- 2
Send a description of the item via email or Zalo to OlaChill.
- 3
We contact the operator within 24 h and reply with retrieval options.
❓ Domande frequenti
›Do highway buses have WiFi?
Most operators (Willer, JR Bus, Kousoku) offer free WiFi and USB. Signal may drop in tunnels — we note this per-trip.
›Do night buses stop for restroom breaks?
Yes — usually 2–3 stops at Service Areas, 15–20 min each. Comodo/Prime/Luxia classes have onboard toilets.
›Can I bring large luggage?
Free: 1 underfloor suitcase + 1 carry-on. Items over 20 kg — please notify us before booking.
›Can I change or cancel my ticket?
10+ days before: free. 7 days: 20% fee. 3 days: 50% fee. Departure day: no refund.
›Do I need to print the ticket?
No — the QR code in your email or the booking reference is enough. Keep your passport handy if requested by driver.
›How can I pay?
Visa, Mastercard, JCB, Amex via Stripe, or PayPal wallet. Deposit is non-refundable if you skip the trip.
›Do kids need a ticket?
Under 6 ride free when seated with an adult (no own seat). Ages 6–11 pay the adult fare.
›What if the bus is cancelled due to weather?
OlaChill fully refunds or rebooks to the next available departure free of charge — standard cancellation policy does not apply.
›Is there foreign-friendly pickup?
Large terminals (Tokyo Yaesu, Shinjuku Busta, Osaka Umeda) all have English signage. Pickup details are included in the e-ticket.
›Are there charging outlets?
Relax class and above have USB ports. Prime/Luxia add an AC 100 V outlet.
🌙 ⇄ ☀️ Night bus vs Day bus
🌙 Bus notturno
☀️ Bus diurno
✓Cheaper than day buses
✓Scenic daytime views
✓Saves a night of hotel
✓More comfortable, less fatigue
✓Early-morning arrival, full day of sightseeing
✓Shorter journeys