Question 1

What is OlaChill?

Accepted Answer

OlaChill is a smart Japan travel platform — featuring AI trip planning, JR Pass booking, eSIM, attraction tickets, bus and car rental. Multi-language support.

Question 2

How does AI Chat work?

Accepted Answer

AI Chat uses Gemini AI trained on Japan travel. Ask anything: itineraries, prices, weather, visa, food... AI responds in your chosen language.

Question 3

What's the difference between Free, VIP and Pro?

Accepted Answer

Free: 5 AI questions/day, basic train search. VIP (¥730/mo): 50 AI/day, advanced search, coupons. Pro (¥1,330/mo): Unlimited AI, concierge, all features.

Question 4

What payment methods are accepted?

Accepted Answer

VietQR bank transfer via SePay. SSL secured, no card info stored.

Question 5

Is there auto-renewal? How to cancel?

Accepted Answer

No auto-renewal. Plans expire and revert to Free. Cancel anytime from the Upgrade page.

Question 6

Do I need a visa for Japan?

Accepted Answer

Depends on your nationality. Many countries (US, EU, Australia, etc.) get visa-free entry for 90 days. Vietnamese citizens need a tourist visa. Check with your local Japanese embassy.

Question 7

Best time to visit Japan?

Accepted Answer

Cherry blossom season (late March - mid April) and autumn leaves (November) are most popular. Summer (Jul-Aug) is hot but has festivals. Winter (Dec-Feb) has beautiful snow in Hokkaido.

Question 8

How much does Japan travel cost per day?

Accepted Answer

Budget: ¥5,000-8,000/day. Comfortable: ¥15,000-25,000/day. Luxury: ¥40,000+/day. Including food, accommodation, transport, attractions.

Question 9

Do I need to speak Japanese?

Accepted Answer

No. Major cities have English signs and many staff speak basic English. Google Translate works great. But learning a few phrases is appreciated.

Question 10

What power outlets does Japan use?

Accepted Answer

Japan uses Type A (2 flat pins), 100V. You may need an adapter and possibly a converter for high-wattage devices like hair dryers.

Question 11

How to get WiFi/eSIM in Japan?

Accepted Answer

Buy eSIM via OlaChill (from ¥1,500), rent pocket WiFi at the airport, or use free WiFi at convenience stores and train stations.

Question 12

Should I tip in Japan?

Accepted Answer

No! Tipping is not customary in Japan and can even be considered rude. Excellent service is included in the price.

Question 13

Which tour is best for first-time Japan visitors?

Accepted Answer

The Golden Route (Tokyo + Kyoto + Osaka) over 5–7 days is the most popular. On the Japan Tours page, filter by 'Tokyo' or 'Kyoto' and then toggle the 'Popular' tab.

Question 14

Do tours pick up from the airport?

Accepted Answer

Most tours depart from city-centre stations (Tokyo Station, Shinjuku, etc.), not from airports. If your flight lands in the evening, book one hotel night and join a tour starting the next day.

Question 15

Do I need a Japan visa before booking?

Accepted Answer

Vietnamese and some other passport holders need a tourist visa. Book your tour first and keep the confirmation email — many consulates accept it as proof of itinerary for visa applications.

Question 16

Is hotel pickup included?

Accepted Answer

Most tours use fixed meeting points at major stations, not hotel pickup. Exact GPS coordinates are emailed after booking.

Question 17

What currency is charged for tours?

Accepted Answer

Prices are listed in JPY. Pay online via VNPay (charged in VND at the rate shown on the page), or pay on-site for day tours.

Question 18

What is the JR Pass?

Accepted Answer

Japan Rail Pass offers unlimited JR trains nationwide (including Hikari/Kodama shinkansen) for 7, 14, or 21 days. Worth it for 3+ city trips.

Question 19

Where to buy JR Pass?

Accepted Answer

Buy online before your trip (better price) at the official japanrailpass.net, or at major JR stations in Japan.

Question 20

How does the Shinkansen work?

Accepted Answer

Bullet trains at 300km/h running with absolute punctuality. Choose unreserved or reserved seats. Book via SmartEX app or at stations.

Question 21

What are Suica/Pasmo IC cards?

Accepted Answer

Rechargeable IC cards for tap-and-go on trains, convenience stores, and vending machines. Top up at station ATMs. Essential for getting around!

Question 22

How to book a bus?

Accepted Answer

Go to Bus page, select route, date, passengers → see prices and available buses → book and pay online.

Question 23

How does car rental work?

Accepted Answer

Select car type, dates, pickup point → submit request → OlaChill team confirms and sends quote within 24h → pay → pick up car.

Question 24

How to buy attraction tickets?

Accepted Answer

OlaChill shows reference prices; clicking Buy redirects to the venue's official ticket page (Disney, USJ, teamLab...). E-tickets, no printing needed.

Question 25

How to buy eSIM?

Accepted Answer

Go to eSIM page, choose plan → pay → receive QR code via email → scan on phone before flying. Works immediately upon arrival in Japan.

Question 26

How long for order confirmation?

Accepted Answer

E-tickets via official sites: instant. Car rental: 24h. Bus: 1-2 business hours.

Question 27

Is online payment safe?

Accepted Answer

Very safe. VNPay and SePay (VietQR) are licensed payment gateways with SSL encryption. OlaChill never stores your card info.

Question 28

What currency is used?

Accepted Answer

VIP/Pro plans are priced in JPY (Japanese Yen) and paid in VND via VietQR (SePay) at the displayed rate.

Question 29

What's the refund policy?

Accepted Answer

VIP/Pro: refund within 7 days if premium features unused. Tickets/services: per official vendor policy (usually 24-72h before use date).

Question 30

What is an eSIM?

Accepted Answer

eSIM (embedded SIM) is a digital SIM built into your phone. No physical SIM tray needed — just scan a QR code to activate.

Question 31

Which phones support eSIM?

Accepted Answer

iPhone XS+ (2018+), Google Pixel 3+, Samsung Galaxy S20+/Note 20+/Z Fold+/Z Flip+, Xiaomi 12T+/13+, Oppo Find X3+.

Question 32

Which iPhones support eSIM?

Accepted Answer

iPhone XS, XS Max, XR and later. iPhone 13+: dual eSIM. iPhone 14 Pro (US): eSIM only, no physical tray.

Question 33

Which Android phones support eSIM?

Accepted Answer

Google Pixel 3+, Samsung Galaxy S20+, Note 20+, Z Fold/Flip, Xiaomi 12T+, Motorola Razr 2019+, Oppo Find X3+.

Question 34

How many eSIMs can one phone have?

Accepted Answer

iPhone 13+ stores up to 8 eSIMs but only 2 active simultaneously. Most Android: 2 active eSIMs.

Question 35

Does the eSIM have a phone number?

Accepted Answer

No — OlaChill travel eSIM is DATA only. Use Zalo/LINE/WhatsApp/FaceTime over data for calls.

Question 36

Does the eSIM work outside Japan?

Accepted Answer

No — OlaChill eSIM works only in Japan (Docomo/Softbank/au networks).

Question 37

eSIM vs physical SIM?

Accepted Answer

eSIM is digital, installed via QR, never lost. Physical SIM is a plastic card that needs tray swap. eSIM arrives by email instantly.

Question 38

Does my phone need to be unlocked?

Accepted Answer

Yes — your phone must be carrier-unlocked. Most phones bought outright are unlocked.

Question 39

How early should I buy the eSIM?

Accepted Answer

At least 24h before arrival. We recommend 3-5 days so you can install and test at home.

Question 40

What speed does the eSIM provide?

Accepted Answer

4G/LTE: 50-150 Mbps. 5G: 300-1000 Mbps in Tokyo, Osaka, Nagoya. Enough for 4K video and video calls.

Question 41

Is data limited?

Accepted Answer

Depends on plan: Unlimited plans have no cap. Limited plans: 1-3GB/day, then throttled to 128kbps until midnight reset.

Question 42

What happens when data runs out?

Accepted Answer

Limited plans: throttled to 128kbps. Unlimited plans: never runs out. You can also buy a top-up in the OlaChill app.

Question 43

Can I use hotspot/tethering?

Accepted Answer

Yes — OlaChill eSIM supports unlimited hotspot/tethering. Share with laptop, iPad, other phones.

Question 44

How much data does Google Maps use?

Accepted Answer

Navigation: 5MB/hour. Static map viewing: 1MB/10 min. A 1-2GB/day plan is plenty for all-day Maps use.

Questions Fréquentes

🌸 About OlaChill

🗾 Japan Travel

🎫 Booking Japan Tours

🚄 Trains & JR Pass

📦 Booking Services

💳 Payment

📱 Japan Travel eSIM