Refund & Cancellation Policy
Last updated: September 11, 2026
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Each product has its own cancellation, amendment and refund conditions. The terms shown before payment take priority for that booking.
1. Applicable terms
The cancellation and refund terms displayed on the product page and final confirmation screen apply to that booking. Non-refundable products and specific cancellation deadlines are clearly identified before payment.
2. Requesting a cancellation or change
Email support@olachill.com or booking@olachill.com and include your booking ID. Requests are recorded using Japan Standard Time. Changes to date, time, party size or service details are subject to availability and may require payment of any price difference.
3. Non-refundable situations
Unless the product terms state otherwise, refunds are not provided for used tickets or vouchers, no-shows, requests received after the permitted cancellation deadline, or products clearly identified as non-refundable before purchase.
4. Cancellation by the service provider
If OlaChill or the operating provider cancels a service because of operational reasons, severe weather, natural disaster or another unavoidable circumstance, the applicable product terms will determine the remedy, normally a full refund of the cancelled service or an alternative date.
5. Refund method
Approved refunds are returned to the original payment method. For payments processed through Stripe, the refund is sent back to the same eligible card, wallet or payment method used for the booking.
6. Processing time
OlaChill normally processes approved refunds within approximately 5–10 business days after confirmation. The time for funds to appear in the customer's account depends on the card issuer, wallet provider or financial institution and may take longer.
7. Fees and exchange rates
Foreign-exchange fees, international transaction fees or other charges imposed by a bank, card issuer or other third party may be non-refundable unless applicable law or the product terms require otherwise.
8. Contact
MIA Co., Ltd. (MIA株式会社) Email: support@olachill.com | booking@olachill.com Please include your booking ID and the requested change for the fastest handling.