💴 Refund & Cancellation Policy
Last updated: June 24, 2026
ℹ️ Esta política solo se publica en vietnamita, inglés y japonés. A continuación, la versión en inglés.
OlaChill operates as a booking agent. Each product (tour, ticket, service) is subject to the supplier's cancellation policy, which is shown on the product page before you pay. The policy below explains the general process when you request a cancellation or refund.
1. General Principles
OlaChill is an intermediary booking platform. Each product's cancellation and refund terms are set by its supplier and clearly shown on the product page before payment. By booking, you agree to that product's cancellation policy.
2. How to Request a Cancellation / Refund
• Email support@olachill.com with your booking ID and reason • The cancellation time is when OlaChill receives your request (Japan time, GMT+9) • We confirm by email within 24 business hours
3. Cancellation Terms by Service Type
• Tours & attraction tickets: per the supplier's cancellation policy shown on each product. Many instant-confirmation tickets are NON-refundable once booked • Kimono rental: free cancellation 2+ days before, 100% charge on the day • Bus / train: per the operator's policy • Car rental: per agreement with the rental company • eSIM: non-refundable once the QR code has been activated
4. Non-refundable Cases
• Used vouchers/tickets or those past their valid date • No-show at the booked time • Products marked "non-refundable / non-changeable" at the time of booking • Cancellation requests submitted after the product's free-cancellation deadline
5. Refund Method & Timeframe
• Refunds are issued to the original payment method (VNPay or VietQR/SePay bank transfer) • Processing time: 5–10 business days after the refund is confirmed • The time for funds to appear depends on your bank / card issuer • Third-party transaction fees (if any) may not be refundable
6. Reschedule / Booking Changes
Some products allow a date/time change instead of cancellation. Please contact us before the product's cancellation deadline; rescheduling is subject to the supplier's availability and any price difference.
7. Supplier Cancellation / Force Majeure
If a supplier cancels a service (bad weather, minimum numbers not met, natural disaster, strike…), you receive a 100% refund of the cancelled portion or may reschedule. OlaChill is not liable for indirect damages beyond the order value.
8. Contact
For all cancellation / refund requests, please contact: OLACHILL TECHNOLOGY AND TRAVEL COMPANY LIMITED Email: support@olachill.com | booking@olachill.com Registered office: 127/15 Tan Thoi Hiep 13, Tan Thoi Hiep Ward, Ho Chi Minh City, Vietnam US office: 633 W 5th St, Los Angeles, CA 90071, USA Please include your booking ID for the fastest processing.