🔒 Privacy Policy

1. Introduction

OlaChill Travel Technology Co., Ltd. ("OlaChill", "we", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our website (olachill.com) and related services.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Booking Information: Name, phone number, email address
• Car Rental: Driver's license details, International Driving Permit (IDP) information
• Payment: Payment method details (processed securely by third-party payment providers)
• Communication: Emails, feedback, and support inquiries

2.2 Automatically Collected Information

• Browser type and version
• Device information and screen resolution
• IP address and approximate location
• Pages visited, time spent, and navigation patterns
• Language preferences

3. How We Use Your Information

• ✅ Process and confirm your bookings (bus tickets, car rentals, eSIM, etc.)
• ✅ Communicate with you about your reservations
• ✅ Provide customer support
• ✅ Improve our website, AI recommendations, and services
• ✅ Comply with legal obligations

4. Data Sharing

We only share your personal data with:

• Transportation Providers in Japan: Bus companies, car rental agencies (ToCoo, etc.) — only the information necessary to fulfill your booking
• Payment Processors: Secure third-party payment gateways for transaction processing
• Legal Requirements: When required by law, regulation, or court order

5. Data Security

We implement industry-standard security measures to protect your data:

• 🔐 SSL/TLS encryption for all data transmission
• 🔐 Encrypted storage of sensitive information
• 🔐 Regular security audits and updates
• 🔐 Access controls limiting employee access to personal data

6. Your Rights

In compliance with GDPR and Vietnam's data protection regulations, you have the right to:

• 📋 Access – Request a copy of your personal data
• ✏️ Correction – Request correction of inaccurate data
• 🗑️ Deletion – Request deletion of your personal data
• 🚫 Objection – Object to processing of your data
• 📦 Portability – Request transfer of your data in a machine-readable format

7. Cookies

We use essential cookies to:

• Remember your language preference
• Maintain your session during booking
• Improve website performance

We do not use third-party advertising cookies.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are retained for 3 years for tax and legal compliance.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For any questions or concerns about this Privacy Policy, please contact: